How to Claim

We’ll direct you through the claim procedure.

This guide will ask you a question and based on your response reveal you another concern or outcome.

Before you start, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting documents to progress your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made a mistake you can ask us to review our decision.

We can help if you remain in financial challenge or require special assistance while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee plan in place?

To declare on somebody else’s behalf you should be authorised.

The individual you’re claiming for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You need to have a plan in location to claim on somebody else’s behalf.

The individual you’re declaring for employment will require to start the process. Check out how to add a Candidate arrangement utilizing your online account.

7: Do you want to claim online?

The easiest method is to claim online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unhealthy, or need to separate yourself at home, employment please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you require a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink connected to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to link to Centrelink and employment make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get Started.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you don’t have a myGov account, it’s simple to develop one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I concur.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account need to use a distinct e-mail address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You’ve created your myGov account, select Continue to myGov.

After you show who you are through myGov by entering some information about you, you’ll get a CRN. We’ll check if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal information and we’ll examine them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from one of these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity information from among these files:

– Australian driver licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to complete our identity requirements. You’ll require to offer us an acceptable image identity document in addition to any other documents we might request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to connect Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that offers the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal information, information from your identity files and validate your photo.

Learn how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your consent to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Obtain JobSeeker Payment then follow the triggers to complete your claim.

20: employment Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can apply online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Request JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We may ask you submit supporting files to send your claim.

You can complete these steps up to 13 weeks before your situations alter. You can then send your claim 2 week before your circumstances change. We’ll contact you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Begin.
7. Select Get JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you for supporting files to send your claim.

22: After you claim by phone

We’ll contact you if we require more information.

We’ll send you a letter to let you understand your claim outcome. If your claim achieves success, we’ll let you know:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our choice.

To do your company with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you declare a or service, we’ll ask you for some files to support your claim.

If you or employment your partner quit working, or change from full-time to casual work we’ll require an Employment Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.