Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and employment when to claim

Customers should declare as soon as possible online by means of the Services Australia site.

To receive JSP a person should:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be out of work, employment and
– looking for work and happy to participate in activities that increase their chances of discovering a job, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– used or studying full-time and are unable to undertake these due to a medical condition, disease or injury and work or study to return to

If the consumer has indicated they are not able to work due to a momentary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours per week, however their income has actually minimized. See Rates and Thresholds.

In all cases, examine if the consumer is eligible to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they end up being certified they should supply their bank account balances, proof of income and work separation details.

Customers can start an early claim online. They will have the ability to finish Your personal information, employment Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have less concerns to answer in the online claim.

Customers can not complete Review and employment Confirm, Next actions or send the claim online till within 14 days of being qualified for JSP. They will get a suggestion notification 14 days before the eligibility date.

An apprehended individual might lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the client is qualified however not payable when they declare.

Customers moving from a current income assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers should produce a myGov account and link their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and access their connected Centrelink online account
– guarantee their personal information are proper. From the menu, select the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:

– currently in receipt of an earnings support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is presented to the consumer on their Centrelink online account homepage approximately 28 days prior to losing certification for their current payment.

The task will enable the client to undertake a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers considered unable or unsuitable to complete an online claim or nominees. ACC must also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer begin a claim which can then be completed by the client in their Centrelink online account

Remote consumers

If the customer lives in a remote area and typically uses a representative, Remote Service Centre, or employment phone to do service and is unable or inappropriate to finish an online claim, the client ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote consumers.

The client must have:

– the remote indicator showing on the Customer Overview, or
– a residential address in a remote location

To inspect the address remains in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, motivate the nominee to assist the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be affordable for a consumer to complete all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor employment (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia should determine if they have lowered their employment prospects by transferring to a brand-new location.

If this holds true, the Service Officer should examine a possible MALEP employment associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the consumer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Labor force Australia or other specialist provider, will have an initial consultation reserved during the Participation Interview. Attending this very first supplier consultation is called the job candidate’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the task hunter’s earnings support payment. Note: this undergoes job candidates satisfying any waiting periods and credentials requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task to the Workforce Australia online employment service. This leaves out task seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will instantly calculate this and apply the appropriate rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to consumers throughout their online claim. Employer details, name and ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a client verifies the company, when on payment, STP pre-filled earnings will be provided to the client when they report. If the client does not confirm the company, once on payment, the STP employer might provide to the customer once again when they report.